We want you to be happy with your purchase. Customers have 7 days from the date their order was delivered to request a return. Only unopened and unused products can be returned. Once their return has been accepted, a refund will be processed to the original form of payment minus the cost of the return shipping label. Didiani Beauty LLC reserves the right to refuse any returns that have been opened or used. Please contact firstname.lastname@example.org for any questions or concerns.